TrueAccord Engage is a communication platform for consumers, debt collectors, and creditors managing debts that are late or in collections.
Engage offers a portal for collectors and creditors to view and respond to offers sent by consumers through the platform, and keep track of consumer progress towards paying down these debts.
For consumers, Engage makes it easy to manage all debts in one place, and gives consumers tools to communicate with their creditors and collectors easily. Consumers can also indicate their communication preferences, including preferred mailing and email addresses.
Communications from consumers through Engage, such as payment offers and disputes, are sent over email and letters. Debt collectors and creditors do not need to sign up to the Engage portal to view these communications and can simply respond to the communications directly to the consumer as they would normally, by sending an email, letter, or making a phone call.
Watch our video explainer for more details.