Now that you’ve created an offer, dispute, or stop calls request, here’s what you can expect next:
1. Sending your request
Your request will be processed and sent to your collector or creditor via email, mail, or the Engage platform. This can take up to a couple of days. Check the status and see what we sent by clicking “Update” next to your request on the dashboard.
2. Look out for a response
Your creditor or collector will reply directly to you via mail, email, or through the Engage platform. Response time can take up to a few weeks, depending on the collector or creditor and type of communication.
3. Keep us updated
Let us know when you hear back. Engage will help you log your progress and take care of next steps. If you don’t hear back in a few weeks, you can also update or escalate your offer.